JILIMACAO Privacy Policy How Your Data Is Protected

Overview

JILIMACAO (referred to as "we," "us," or "the Platform") is committed to protecting the privacy of every player. This policy explains how JILIMACAO collects, uses, stores, and secures your personal data when you register an account, make deposits, play games, or interact with our support team. It applies to players aged 21 and above.

We know privacy matters deeply to players in the Philippines and elsewhere. That is why we have written this policy in plain, straightforward language instead of dense legal text. If you have any questions after reading this policy, our support team is available 24/7 to help.

Data We Collect

JILIMACAO gathers personal data in two main ways: details you give us directly, and information that is automatically collected while you use the platform.

JILIMACAO does not collect sensitive personal details like racial or ethnic origin, political views, religious beliefs, or health information unless the law or responsible gaming requirements specifically call for it.

How We Collect Your Data

JILIMACAO obtains your personal information through these channels:

• The registration form you fill out. When you sign up for a JILIMACAO account.
• Identity verification records. When you send documents to verify your account.
• Deposit and withdrawal transaction details. Handled through our payment partners.
• Your activity on the platform. Logged automatically while you navigate and play.
• Your support conversations. When you contact us through live chat or email.
• Cookies and similar tracking technologies. As described in Section 9 of this Policy.

Why We Use Your Information

JILIMACAO processes your personal data only for valid, clearly stated reasons. We never use your information for anything that conflicts with the original purpose of collection.

• To set up and maintain your JILIMACAO account.
• To confirm your identity and age (21+) in line with regulatory requirements.
• To handle your deposits, withdrawals, and bonus transactions.
• To spot and stop fraud, money laundering, and misuse of accounts.
• To provide customer support and respond to your inquiries.
• To send you account-related updates, such as deposit confirmations and security alerts.
• To send marketing messages only if you have given your consent.
• To monitor responsible gaming signals and take action when necessary.
• To improve the platform using aggregated and anonymized usage data.

Legal Basis for Data Processing

JILIMACAO handles your personal data under one or more of these legal bases, depending on the exact purpose:

• Contract performance — processing needed to deliver the services you registered for.
• Legal obligation — processing required to meet anti-money laundering rules, age verification, and other legal duties.
• Legitimate interests — processing needed for fraud prevention, platform security, and responsible gaming checks for players aged 21 and over.
• Consent — processing for marketing messages only when you have clearly opted in. You may withdraw your consent at any time.

Data Sharing

JILIMACAO does not sell your personal data. We only share information in the limited situations below, and only with partners who are contractually required to protect it:

• Licensed Game Providers — to deliver game content and record game results. Providers receive only the minimum data needed.
• Payment Processors — approved payment providers receive transaction data only as needed to process your deposits and withdrawals.
• Identity Verification Services — to verify your identity and age during the KYC process.
• Regulatory Authorities — JILIMACAO may disclose data to law enforcement or regulatory bodies when the law requires it.
• Fraud Prevention Agencies — to detect and prevent fraud across the platform.

Data Retention

JILIMACAO keeps your personal data only for as long as it is needed for the purpose it was collected, or as required by law. The retention periods below apply:

• Account information We keep this information for as long as your account remains active, plus five years after you close it, in line with anti-money laundering requirements.
• Transaction history We retain these records for seven years to meet financial record-keeping obligations.
• Support conversations These are kept for two years from the date of your last interaction with us.
• Marketing consent settings These records are kept until you withdraw your consent or close your account.
• Technical and usage information We retain this data for 13 months in an anonymized or aggregated format.

Once data is no longer needed, we securely delete it or anonymize it so it can no longer be linked to you as an individual.

Security safeguards

We take the security of your personal data seriously and have implemented technical and organizational measures to protect it from unauthorized access, loss, destruction, or alteration.

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Sensitive personal and financial details are stored in encrypted form.
• Multi-factor authentication is available for every player account.
• We conduct regular penetration tests and independent security audits with third-party specialists.
• We enforce strict internal access controls, so only authorized staff can access personal data, and only when necessary.
• Our security team monitors the platform 24/7 with automated alerts for suspicious activity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyze how the platform is used. Cookies are small text files stored on your device.

• Essential Cookies These are needed for the platform to work, so they cannot be switched off.
• Functionality Cookies These remember settings like your preferred language and display layout.
• Analytics Cookies These help us see how players navigate JILIMACAO so we can improve the experience. The information collected is grouped and anonymized.
• Session Cookies These keep you signed in while you are actively using JILIMACAO and are cleared once you close your browser.

You can control your cookie preferences directly in your browser settings. Turning off non-essential cookies will not stop you from using the main features of JILIMACAO, although certain personalization options may not behave the way you expect.

Your Data Rights

You have these rights regarding the personal data that JILIMACAO keeps about you. To use any of them, please get in touch with our support team at [email protected]We will respond within 30 days.

Marketing Communications

JILIMACAO sends promotional emails, SMS, and in-app notifications only when you have clearly given your consent during signup or through your account preferences. You may withdraw that consent and stop receiving marketing messages anytime by doing any of the following:

• Selecting the Unsubscribe link included in any promotional email.
• Adjusting your notification preferences inside your account settings.
• Reaching out to JILIMACAO Support and asking to be removed from all marketing lists.

Take note that even after you opt out of promotional messages, JILIMACAO will continue sending important account-related updates like deposit confirmations, withdrawal status changes, and security alerts. These messages are not marketing and cannot be turned off while your account remains active.

Minors

JILIMACAO is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under 21. If we find out that a minor has registered an account or submitted personal data, we will close the account right away and delete all related information.

If you suspect that a minor has accessed JILIMACAO, please contact us right away through the support channels listed on the official website [email protected] so the necessary steps can be taken.

Updates to This Policy

JILIMACAO may revise this Privacy Policy from time to time to reflect updates in our data handling, legal requirements, or platform features. For any material changes, we will inform registered players by email or through an in-app notice at least seven days before the new terms take effect.

The Last Updated date shown at the top of this page always indicates the latest revision. We encourage you to check this policy from time to time. By continuing to use JILIMACAO after any update, you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, need to exercise your data rights, or have any concerns about how JILIMACAO manages your personal information, feel free to contact our team:

• Email: [email protected]
• Live Chat: Open 24/7 through the chat icon found on every page.
• Response time: Within 5 minutes on live chat and within 2 hours by email.